Locating the physical headquarters and customer service center of the Network for Electronic Transfers (NETS) is a common requirement for merchants and consumers in Singapore. As the backbone of the nation's payment ecosystem for over four decades, NETS maintains a centralized hub to handle everything from terminal maintenance to stored-value card issues. If you are looking for the official NETS address in Singapore, the primary location for corporate and walk-in services is situated in the Braddell area.

The Primary NETS Address in Singapore

The main office and customer service center for NETS is located at the following address:

351 Braddell Road, #01-03, Singapore 579713

This facility serves as the nerve center for the group’s operations, including its subsidiary, Banking Computer Services (BCS). Unlike smaller payment startups that may operate entirely online, NETS maintains this significant physical presence to support the massive infrastructure of over 150,000 acceptance points across the island. Whether you are a business owner returning a point-of-sale (POS) terminal or a consumer seeking a refund for a faulty NETS FlashPay card, this is the definitive location to visit.

Operational Hours for Visitors

Before heading to the NETS address in Singapore, it is important to note their standard operating hours to avoid a wasted trip. As of 2026, the service center operates on a standard business week schedule:

  • Monday to Friday: 8:30 AM – 5:30 PM
  • Saturdays, Sundays, and Public Holidays: Closed

For merchants, it is generally recommended to arrive before 4:30 PM if you require complex technical assistance or are managing bulk terminal returns. The morning hours between 9:00 AM and 11:00 AM tend to see higher footfall, so planning a visit in the early afternoon may result in shorter waiting times.

Services Provided at the Braddell Road Office

The 351 Braddell Road office is not just an administrative building; it is a multi-functional service hub. The services are broadly categorized into two streams: Merchant Services and Consumer Services.

Merchant Support and Terminal Services

NETS merchants often find themselves visiting the headquarters for hardware-related issues. While many software updates are pushed over-the-air (OTA), physical hardware problems sometimes necessitate a visit. Services include:

  • Terminal Exchange and Return: If a wireless or desktop terminal is beyond remote repair, merchants can swap units here.
  • Account Administrative Requests: Submitting forms for eNETS portal access or updating corporate bank account details linked to NETS settlements.
  • Collection of Marketing Collateral: Newer merchants may visit to collect SGQR labels or NETS-branded signage for their storefronts.

Consumer and Card Services

For the general public, the Braddell office handles matters related to the various cards issued by the group:

  • NETS FlashPay and Motoring Card: Issues regarding card expiration or the transfer of remaining balances from damaged cards.
  • Prepaid Card Inquiries: Troubleshooting issues with the NETS Prepaid Card, though many of these functions have now migrated to the NETS App.
  • Refund Processing: Facilitating refunds for transactions that may have been erroneously debited, though this usually requires prior coordination with the issuing bank.

Transport Guide: How to Get to 351 Braddell Road

The NETS address in Singapore is located in a relatively central industrial and commercial zone, making it accessible via various modes of transport.

By MRT (Mass Rapid Transit)

The building is positioned between several major MRT stations on different lines:

  • Braddell MRT (NS18): From this station on the North-South Line, it is approximately a 10-to-15-minute walk. Alternatively, you can take a short bus ride from the station exit.
  • Bishan MRT (NS17/CC15): As a major interchange, Bishan offers easy access. You can take a bus from the Bishan Bus Interchange that stops along Braddell Road.
  • Marymount MRT (CC16): For those on the Circle Line, Marymount provides a nearby entry point, followed by a short commute via bus or taxi.

By Bus

Several bus services stop directly in front of or near 351 Braddell Road. Key services include 28, 73, 93, 105, 153, 155, 159, and 163. Ensure you check the latest bus routes as local transport adjustments occur periodically.

By Car or Private Hire

If you are driving, the building is easily accessible via the Central Expressway (CTE) and the Pan Island Expressway (PIE). There is on-site parking available for visitors, though it can fill up quickly during peak corporate hours. If you are using a ride-hailing app, simply input "351 Braddell Road" or "NETS" as your destination.

Beyond the Physical Address: Digital Contact Methods

In many cases, a physical visit to the NETS address in Singapore may not be necessary. The group has heavily invested in digital self-service tools and remote support to streamline the user experience.

The Digital Live Agent

Available via the official NETS website, the digital assistant operates daily from 9:00 AM to 9:00 PM. This is often the fastest way to get answers to common questions regarding transaction statuses or basic terminal troubleshooting.

Customer and Merchant Hotlines

If you prefer speaking to a representative, the following hotlines are available:

  • Consumer Hotline: (65) 6274 1212 (Available Monday to Friday, 9:00 AM to 6:00 PM)
  • Merchant Hotline: (65) 6274 1212 (Available daily, 9:00 AM to 9:00 PM)
  • Technical Support for Terminals: For urgent merchant issues outside of standard hours, technical support is available from 9:00 PM to 9:00 AM daily.

Email Communication

For non-urgent matters or document submissions, you can reach out via email at info@nets.com.sg. This is particularly useful for submitting administrative forms such as the eNETS Admin Reporting Portal Access Form.

The Role of NETS in 2026 Singapore

As of April 2026, NETS continues to evolve alongside Singapore's Smart Nation initiative. The physical office at Braddell Road remains a symbol of stability in an era of rapid fintech disruption. While digital payments like PayNow and mobile wallets have gained massive traction, the underlying clearing and settlement infrastructure managed by NETS and BCS remains critical.

One of the major developments in 2026 is the further integration of cross-border QR payments. Travelers from Malaysia, Indonesia, and Thailand can now seamlessly use their domestic apps at NETS terminals across Singapore. This regional connectivity is managed through the technical infrastructure housed within the NETS group facilities, highlighting why a robust physical headquarters is still vital for the country's financial security.

Important Considerations for Visitors

When visiting the NETS address in Singapore, keep the following tips in mind to ensure a smooth experience:

  1. Documentation: Always bring a valid NRIC or passport for identity verification, especially for card refunds or merchant account changes.
  2. Merchant ID (MID): Business owners should have their Merchant ID ready to expedite any terminal-related service requests.
  3. Appointment vs. Walk-in: While walk-ins are generally accepted for card issues, it is advisable to call the hotline first for complex merchant disputes to see if the matter can be resolved without travel.
  4. Security: 351 Braddell Road is a secure facility. Visitors must register at the lobby or follow the specific entry protocols for the NETS unit on the first floor.

Frequently Asked Questions (FAQ)

Is there another NETS office in Tiong Bahru?

While historical records or some business directories may list 298 Tiong Bahru Road, the current active headquarters and customer service hub is located at 351 Braddell Road. It is always best to refer to the Braddell address for any physical service needs.

Can I top up my NETS card at the Braddell office?

While there may be automated machines in the vicinity, the Braddell office is primarily for service and support. Topping up a NETS FlashPay or Prepaid card is more conveniently done at MRT stations, 7-Eleven outlets, or via the NETS App using a smartphone with NFC capabilities.

What should I do if my NETS terminal breaks down on a weekend?

Since the main office is closed on weekends, merchants should call the Technical Support hotline at (65) 6274 1212. Remote diagnostic support is available 24/7, and they can advise if an on-site technician visit is required or if you need to bring the unit to Braddell Road on Monday.

Is the NETS office accessible for people with disabilities?

Yes, 351 Braddell Road is a modern commercial building that adheres to accessibility standards, featuring ramps and elevators suitable for wheelchair users.

Do I need to pay for terminal repairs at the service center?

This depends on your merchant agreement. If the damage is due to wear and tear, it is often covered under the service lease. However, accidental damage or loss of equipment may incur fees. The staff at the Braddell office can provide a detailed assessment upon inspection.

Conclusion

Knowing the correct NETS address in Singapore is essential for anyone deeply integrated into the local business or payment landscape. While digital solutions handle the majority of daily transactions, the physical center at 351 Braddell Road remains the ultimate destination for high-level support and hardware management. By planning your visit around the peak hours and ensuring you have the necessary documentation, you can navigate the NETS service ecosystem efficiently and keep your payments running smoothly.